Can I export photos from Lillio/HiMama in bulk?

Families can save individual photos, but program-wide bulk export generally goes through a support request from the account owner. Ask while your subscription is active and allow a couple of weeks.

What data should I keep after leaving Lillio?

Roster and contacts, attendance, billing and payment history (6 years for CRA), daily report/development documentation you want for portfolios, immunization and allergy notes, staff records, and photos/videos.

Does Lillio delete my data after I cancel?

Expect your access to end with the subscription and retention to follow their policies. The safe assumption for any platform: export everything before the end date rather than relying on post-cancellation retrieval.

How to Export Your Data From Lillio / HiMama (2026): Reports, Billing & Photos

Lillio (the platform long known as HiMama) holds a lot of irreplaceable material for a typical program — years of daily documentation and photos. Whether you're switching or just building a backup, here's the clean path out. Do it before cancelling.

Step 1 — Self-serve exports from the web dashboard

Roster/enrolment — children, rooms, family contacts.
Attendance — widest available date range, exported per room and per child.
Billing & payments — invoices and transactions per family, summary and detail. Tax season and payment disputes both want the detail.
Reports/documentation — export or print-to-PDF the development documentation you care about (portfolios, learning stories) — this is Lillio's strength and the thing programs most regret losing.

Step 2 — The support request

From the owner/admin email, request: bulk export of all photos and videos, complete daily-report history, and anything not exposed in dashboard reports. Be specific ("all media for all classrooms, full history, delivered as a download link"). Allow two to three weeks before your intended cancellation date.

Step 3 — Checklist

☐ Roster + family contacts
☐ Attendance history
☐ Billing/payment history (keep 6 years)
☐ Year-end receipts issued to families
☐ Daily reports / learning documentation (PDF)
☐ Photos & videos (bulk, via support)
☐ Medical/allergy/immunization notes
☐ Staff records

Step 4 — If this export is a switch

Mitten imports your roster CSV directly, daily reports and photo feeds work from day one (AI-drafted notes included free), milestones build into memory books families keep, and parents join with a link — no app store, no password wall for grandparents. Free up to 5 children, then $20/mo + $2/child, published right on the site. The switching guide covers the family-communication piece.

Run your daycare on Mitten — free to start

Mitten does everything in this guide — daily reports, photos, messaging, billing, even payroll prep — free for your first 5 children, then just $20/mo + $2 per child.

Start free — no card needed → See the live demo

Frequently asked questions

Can I export photos from Lillio/HiMama in bulk?: Families can save individual photos, but program-wide bulk export generally goes through a support request from the account owner. Ask while your subscription is active and allow a couple of weeks.
What data should I keep after leaving Lillio?: Roster and contacts, attendance, billing and payment history (6 years for CRA), daily report/development documentation you want for portfolios, immunization and allergy notes, staff records, and photos/videos.
Does Lillio delete my data after I cancel?: Expect your access to end with the subscription and retention to follow their policies. The safe assumption for any platform: export everything before the end date rather than relying on post-cancellation retrieval.