How do I cancel my Brightwheel subscription?

As the account owner/admin, review your plan terms (annual contracts may have renewal dates that matter), export your data, then cancel through your account settings or by contacting Brightwheel support/your account manager and requesting written confirmation of the end date.

Will I lose my data when I cancel Brightwheel?

Expect access to end with your subscription. Export rosters, attendance, billing history and photos before the end date — bulk photo export usually requires a support request, which takes time.

Can I get a refund for unused months?

Depends entirely on your contract terms (monthly vs annual, renewal date). Check the agreement and ask directly â and diarize next year’s renewal date if you’re staying through a term.

How to Cancel Brightwheel (2026): Steps, Timing & What Happens to Your Data

Cancelling childcare software is mostly about sequencing — done in the right order it's painless; done backwards you lose photos and billing history families will ask about for years. Here's the order.

1. Check your contract before you announce anything

Find your agreement (or ask your account manager for it): monthly or annual? When does it renew? Is there a notice period? Annual plans commonly renew automatically — a well-timed cancellation beats an argument about a surprise renewal charge.

2. Export everything first

Access typically ends when the subscription does, and bulk photo exports need a support request with lead time. Work through our full Brightwheel export guide — roster, attendance, billing detail (CRA wants 6 years), photos, signed forms.

3. Plan the family transition

Parents experience the change as "my daily photos moved." Make it a two-line message: what's changing, what they need to do (usually: click one link), and the date. Run both systems for a few overlap days if you can — it converts anxiety into a non-event.

4. Cancel in writing

Cancel via your account settings or account manager, and get written confirmation of the final billing date and access end date. Screenshot your confirmation. If payments/tuition ran through the platform, confirm the last payout date and reconcile it against your bank.

5. If you're switching, the grass-is-greener check

Whatever drove the cancellation — price creep, processing fees, support queues — make sure the next platform actually fixes it. Mitten publishes pricing (free ≤5 children; $20/mo + $2/child after), takes no cut of tuition card payments beyond Stripe's standard processing, imports your exported roster CSV directly, and parents join via link. The switching guide has the full migration playbook.

Run your daycare on Mitten — free to start

Mitten does everything in this guide — daily reports, photos, messaging, billing, even payroll prep — free for your first 5 children, then just $20/mo + $2 per child.

Start free — no card needed → See the live demo

Frequently asked questions

How do I cancel my Brightwheel subscription?: As the account owner/admin, review your plan terms (annual contracts may have renewal dates that matter), export your data, then cancel through your account settings or by contacting Brightwheel support/your account manager and requesting written confirmation of the end date.
Will I lose my data when I cancel Brightwheel?: Expect access to end with your subscription. Export rosters, attendance, billing history and photos before the end date — bulk photo export usually requires a support request, which takes time.
Can I get a refund for unused months?: Depends entirely on your contract terms (monthly vs annual, renewal date). Check the agreement and ask directly â and diarize next year’s renewal date if you’re staying through a term.

How to cancel Brightwheel (without losing anything)